Himalayan Ayurveda And Herbals (India)

Last Updated: 01/March/2026

At Himalayan Ayurveda And Herbals (India), we are committed to delivering high-quality Ayurvedic, Herbal, and Nutraceutical products to our customers. We understand that in certain situations, you may need to request a return, refund, or exchange. This policy outlines the terms under which returns, refunds, and exchanges are accepted.

ELIGIBILITY FOR RETURNS

We accept returns only under the following conditions:

The product received is damaged
The product received is incorrect or wrong item

Return requests must be submitted within:

7 Days of delivery

Requests made after 7 days from delivery may not be accepted.

NON-RETURNABLE PRODUCTS

For hygiene, safety, and product integrity reasons, the following items are not eligible for return:

Opened products
Used products
Products with broken seals
Products damaged due to misuse
Products returned without original packaging

Ayurvedic and nutraceutical products are sensitive in nature, and therefore strict return conditions apply.

RETURN REQUEST PROCESS

To request a return, please follow the steps below:

Email us at:
support@himalayanayurvedaandherbals.com

Include the following details:

  • Order Number
  • Product Name
  • Reason for return
  • Clear photos of damaged/wrong product
  • Photo of outer packaging (if damaged)

Our team will review your request within 48 hours.

If approved, further instructions will be shared via email.

RETURN SHIPPING

If the return request is approved:

  • Customers may be required to return the product to our return address.
  • The product must be returned in original packaging.
  • Products must remain unused and sealed.

We reserve the right to reject returned items that do not meet the above criteria.

REFUND METHOD

We do not provide cash refunds.

Refunds are provided in the form of:

Store Credit (Coupon Code)
OR
Product Exchange

Store credits can be used for future purchases on our website.

Store credit validity may be subject to specific terms mentioned at the time of issuance.

REFUND PROCESSING TIME


Once the returned product is received and verified:

Refund or store credit will be issued within:

5–7 Working Days

You will receive confirmation via email once the refund or store credit has been processed.

EXCHANGE POLICY

We offer product exchange under the following conditions:

Product received is damaged
Product received is incorrect

Exchange requests must be submitted within:

3 Days of delivery

Once the exchange is approved:

  • Replacement product will be shipped
  • Delivery timelines may vary depending on location

Exchange availability depends on product stock.

If the product is unavailable, store credit may be issued instead.

DAMAGED OR WRONG PRODUCT CLAIMS

If you receive a damaged or incorrect product:

Please notify us within 7 days of delivery.

Failure to notify within this period may result in rejection of the claim.

Clear photographic evidence is mandatory for processing claims.

ORDER CANCELLATION POLICY

Orders may be cancelled:

✅ Before dispatch of the product

Once the order is shipped:

❌ Cancellation requests will not be accepted.

To cancel an order:

Email us immediately at:

📧 support@himalayanayurvedaandherbals.com

Include:

  • Order Number
  • Cancellation Request

FAILED DELIVERY / RETURN TO ORIGIN (RTO)

If an order is returned to us due to:

  • Incorrect shipping address
  • Customer unavailable
  • Refusal to accept delivery

We reserve the right to:

  • Re-dispatch the order after additional shipping charges
    OR
  • Issue store credit after deducting shipping charges.

QUALITY CHECK REQUIREMENT

All returned products undergo quality inspection before approval of:

  • Refund
  • Store Credit
  • Exchange

We reserve the right to reject returns that fail quality inspection.

1️⃣2️⃣ CONTACT INFORMATION

For any return or refund-related queries, please contact us:

📧 support@himalayanayurvedaandherbals.com

📍 Address:
Chaman Vihar, Dehradun, Uttarakhand, India